FREQUENTLY ASKED QUESTIONS

Orders & Payments

How can I place an order?

You can place an order directly through our website by adding products to your cart and proceeding to checkout. For bulk/enterprise orders, please contact our sales team.

What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and corporate purchase orders. For local customers (Dubai/UAE), cash on delivery may be available for certain items.

Can I request a quotation before buying?

Yes. For enterprise equipment (servers, storage, networking), you can request a formal quotation from our sales team.

Shipping & Delivery

Do you ship internationally?

Yes, we ship worldwide. Delivery times depend on the destination country and stock availability.

How long does delivery take within UAE?

Standard delivery within UAE usually takes 1–3 working days. Express shipping is also available.

Will I receive tracking information?

Yes, once your order has been shipped, you will receive a tracking number via email.

Products & Warranty

Are your products new and genuine?

Yes. All products are 100% original, sealed, and sourced directly from authorized distributors or vendors.

Do your products come with a warranty?

Yes. Most enterprise products (HPE, Dell, Cisco, etc.) include standard manufacturer  3 years warranty. Extended warranty and support packages are also available.

Can I get custom configurations (e.g., server with specific CPU, RAM, drives)?

Absolutely. We provide customized builds to match your exact requirements. Contact us for a tailored BOM (Bill of Materials).

Returns & Support

What is your return policy?

Items can be returned within 7–14 days (depending on the product category) if unopened and in original condition. Enterprise hardware is subject to special terms.

Do you provide technical support after purchase?

Yes. Our team offers installation guidance, basic configuration support, and enterprise-level service agreements on request.

How can I contact support?

You can reach us via email, phone, or live chat on our website. Our support team is available during business hours (GMT+4, Dubai).

Account & Security

Do I need to create an account to shop?

You can browse freely, but creating an account makes checkout faster and allows you to track orders.

Is my payment information secure?

Yes. Our store uses SSL encryption and secure payment gateways to protect your information.

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